At a national healthcare service, 660+ custom components were rebuilt as native Dynamics 365 solutions, in layered managed solutions on one coherent Dataverse model.
02 · Integration
A hundred integrations, one live picture.
SAP, AS400, Kafka, Service Bus and Fabric, each with a clear owner and boundary, written down for the next architect.
Drawn, then built
The model and the flows, on one page each.
An entity relationship diagram and a Power Automate integration with retries and error handling, from my Handbook’s case study.
Entity relationship diagramTap to enlargeIntegration with retriesTap to enlarge
03 · ALM and quality
Every release passes the same gates.
Azure DevOps with Solution Checker, automated tests and stage approvals before anything reaches production.
04 · Compliance by design
Regulation built in, with proof.
GDPR retention with audit trails, FCA requirements, and roles that match the organisation. Testable.
Selected programmes
660+
Healthcare · A national healthcare service, for Microsoft2025 to 2026
Customer Service for 7,500+ users, rebuilt as native.
Avaya telephony, 100+ integrations and 660+ components rebuilt as native.
On time
Professional services · KPMG Spain, for Microsoft2022 to 2023
A redesigned implementation and SAP integrations.
With a 15-person team, to the date.
15
Banking · Virgin Money2020 to 2021
A multi-million-pound onboarding portal.
Architected and launched on Power Apps portals (now Power Pages), with 15 integration points.
Live
Public sector · Environment Agency2018 to 2019
A permit system, integrated with GovPay.
Dynamics 365, the customer portal and GovPay.
Ways to start
Starting, scaling or straightening out an estate.
2 to 3 weeks · fixed scope
Programme read
The as-is and to-be surfaced with your team, design risks named before they become production fires.
