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Services in detail

Agentic AI Contact Center Customer Engagement Migrations Project Recovery Training

hugoh@ondynamics.com+45 91 41 36 18

Training

Capability that stays after I leave.

Courses, workshops and paired delivery, taught from the programmes I lead and the books I write.

Course · AB-100

Agentic AI Business Solutions Architect.

The AB-100 objectives end to end, then what production really needs.

  • When an agent is the right tool
  • Orchestration, grounding, tools and MCP
  • Evaluation, safety and observability
  • Exam preparation with worked examples
Hugo leading an AB-100 workshop with a team of architects
Workshop · production agents

Three agents, three tiers, one day.

I ran Packt’s live workshop for about 50 attendees in August 2026. Everyone built an agent in each Microsoft tier. It is now the book.

The workshop promo, August 2026.
Team training · AI-assisted delivery

Hours, not weeks.

GitHub Copilot, Claude Code and MCP across design, build and testing, on synthetic data. At Principality, proof-of-concept migrations took hours instead of weeks.

A delivery team working together on AI-assisted development
Course · Power Platform architecture

The Handbook, taught.

Built on the Handbook’s chapters, from fit-gap to ALM and governance. The PL-600 exam retired in June 2026; the architecture it tested still matters.

Hugo teaching Power Platform architecture at a whiteboard
The Handbook, second edition
Formats

Three ways to put capability into your team.

3 intensive days · up to twelve

Cohort

AB-100 or Power Platform architecture, in the room or online, built around your programme.

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1 day · hands-on

Production agents workshop

Three agents across the three Microsoft tiers, and the judgement to choose between them.

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8 to 12 weeks

Mentoring and paired delivery

Alongside your seniors on a live programme, including AI-assisted delivery.

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Want to train your team?

Tell me where they’re starting.