# Hugo Herrera > Microsoft AI Business Solutions Architect and Packt author ## Posts - [Copilot Studio and Dataverse: grounded is not the same as correct](https://staging2.ondynamics.com/copilot-studio-dataverse-grounding/): Grounding a Copilot Studio agent on live Dataverse data. What worked, what broke, and why a cited answer can still be wrong. Module 1 of Emberwatch. - [The Four Jobs Around AI Agents: a working ecosystem for the years ahead](https://staging2.ondynamics.com/future/): An AI is being trained right now to do my job. Where do I go next? Build, hire, direct, and check on AI agents. A four-role operating model for the world that is coming, and the four jobs I am planning to work on inside it. - [When AI starts doing my job, here is what I will do](https://staging2.ondynamics.com/when-ai-starts-doing-my-job/): There is an AI being trained right now that will do much of my job. That is not a threat to flinch from. It points to four new roles worth building towards. - [Twenty-two seconds to rescue a project – the four moves](https://staging2.ondynamics.com/four-moves-to-rescue-a-project/): Most failing projects are not failing because of bad people. They are failing because nobody stopped to map where they are against where they need to be. Here is the recovery I run. - [Requirements engineering: solving the real problem, not the one you were handed](https://staging2.ondynamics.com/requirements-engineering-real-need/): Every requirement arrives wearing a disguise: someone has already turned a need into a feature and handed you the feature. The job of requirements engineering is to find the real need underneath. Here is how. - [You can't design the To-Be until you understand the As-Is](https://staging2.ondynamics.com/as-is-before-to-be/): Designing the target architecture before you genuinely understand the current one is how programmes build something elegant that doesn't fit. The As-Is is not a history lesson; it is the directive for everything that follows. - [The nine pillars of a Power Platform architecture that survives production](https://staging2.ondynamics.com/nine-pillars-power-platform-architecture/): There is no single design pattern for a good Power Platform solution. But there are nine principles that, applied consistently, separate an architecture that survives production from one that quietly falls apart after go-live. - [Fit-gap analysis: the step most Dynamics 365 projects skip](https://staging2.ondynamics.com/fit-gap-analysis-dynamics-365/): Most Dynamics 365 programmes go from requirements straight into build. The step they skip, fit-gap analysis, is the one that decides whether you are configuring the platform or custom-building your way around it. ## Pages - [Blog](https://staging2.ondynamics.com/blog/): Notes from the field on agentic AI, Dynamics 365, Power Platform and solution architecture. - [Contact](https://staging2.ondynamics.com/contact/): Bring the hard question. Contact Hugo Herrera about an AI or Dynamics 365 programme. - [About](https://staging2.ondynamics.com/about/): Hugo Herrera, Microsoft AI Business Solutions Architect, Packt author and builder, based in Køge, Denmark. - [Microsoft Power Platform Solution Architect's Handbook](https://staging2.ondynamics.com/book1/): The 2022 first edition: an end-to-end reference for Power Platform solution architects, with a PL-600 chapter. - [Microsoft Power Platform Solutions Architect's Handbook, Second Edition](https://staging2.ondynamics.com/book2/): Architect future-ready solutions by extending Power Platform with Azure, AI and Copilot. Packt, 2025. - [Build Production-Ready AI Agents with the Microsoft Stack](https://staging2.ondynamics.com/book3/): Ground, secure and evaluate agents with Copilot Studio, Microsoft Foundry and Microsoft Agent Framework. Packt, 29 October 2026. - [Project Blue Sky](https://staging2.ondynamics.com/project-blue-sky/): Project Blue Sky, an AI chief of staff: a butler agent with specialist agents and an autonomy dial. Waitlist open. - [Project EVE](https://staging2.ondynamics.com/project-eve/): Project EVE, a self-evolving multi-agent platform on Microsoft Agent Framework, with eval-first development and full tracing. - [Case studies](https://staging2.ondynamics.com/case-studies/): Selected programmes: a national healthcare service, SSEN Transmission, Principality Building Society, KPMG Spain, Virgin Money and more. - [Training](https://staging2.ondynamics.com/service-training-upskilling/): AB-100, production agent workshops, AI-assisted delivery and Power Platform architecture courses, taught from real programmes. - [Project Recovery](https://staging2.ondynamics.com/service-recovery/): When a Microsoft AI or Dynamics 365 programme has stalled: an honest read, an agreed plan, and senior leadership through to go-live. - [Migrations to Dynamics 365](https://staging2.ondynamics.com/service-migrations/): Migrations from CRM 4.0, on-premises Dynamics or Salesforce to Dynamics 365 online, with delta loads, record-by-record validation and a weekend cutover. - [Dynamics 365 Customer Engagement](https://staging2.ondynamics.com/service-d365ce/): Customer Service, Sales and Power Platform architected as one system on Dataverse, with clean integrations, ALM and compliance by design. - [Dynamics 365 Contact Center](https://staging2.ondynamics.com/service-d365ccaas/): Dynamics 365 Contact Center designed around routing, telephony, AI agents and each region's regulatory and data residency rules. - [Agentic AI Architecture](https://staging2.ondynamics.com/services-agenticai/): Agents on Copilot Studio, Microsoft Foundry and Microsoft Agent Framework, with the grounding, evaluation, tracing and human oversight production needs. - [Home](https://staging2.ondynamics.com/): Hugo Herrera, Microsoft AI Business Solutions Architect and Packt author, leads Dynamics 365, Power Platform and agentic AI programmes from a clear as-is to a live system. - [Privacy policy](https://staging2.ondynamics.com/privacy-policy/): How ondynamics.com handles your data. 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